RETURN / EXCHANGES

Q. Can I exchange an item?

• At ViQ, customer’s satisfaction is always our top priority. Every parcel is examined and checked before sending out to our valuable customers. However, in the event where a product(s) is found damaged/defected due to our cause, we do accept exchanges and replace with you a new product for FREE.

  * Transit cost (postage) will be credited back to user’s online account with our website.

  Please be informed that change of mind in size/color or design is not valid for FREE exchange. You will need to return the order to us to repurchase a different size/product.

  Refunds will only be available if there’s a damage/defect due to our cause.

Q. What is the exchange policy?

• You can exchange your order within 7 days of receiving it. The returned goods/products will be checked with the proof of purchase together. If the goods/products have been used or damaged by the customer, there will not be any exchanges. Please refer to the terms and conditions below:

  The Product is further referred to as, “Returned Product(s)”:

  • The Product must be in original state(unwashed, unworn and unused) and packaging with all tags attached

  • The Product must be returned with original receipt/invoice (proof of purchase)

  • ViQ Apparel reserves the right to refuse any exchanges.

  • The Product must be returned within 7 days of receipt.

  • The Product must be of full price and not promotional/discounted items(exception of first sign up reward discount)

  • The return transit (postage) cost will be borne by the customer unless specified.

  • In the event where The Product is out of stock, you may select another product from our website.

  • Intimates/accessories (swimwear/bra pads/underwear/yoga mat/sweating waistband) are not exchangeable due to hygienic reasons.

  • Customized products/designs (i.e printed) are not exchangeable.

• ViQ Apparel reserves the right to refuse any exchanges.

Q. How to I return my order?

• There are TWO return options:

  • Return via Postal Service

  • Return to any of our retail store- free return (exchanges applicable too)

Q. Postal Returns

• Contact us through the Customer Service team at 05-2380728 / 018-955 8613 or email us at office@viqsports.com and we will assist you through the process.
• After contacting us, you may leave the product in one of our stores and our team will process the return/exchange for you.
• Please be sure to bring along your proof of order (Invoice/Confirmation Email). Please be notified that we can only accept returns according to our return policy.
• You can return your item at any of our retail stores below:

ViQ Flagship Store Ipoh (Canning Garden), Ipoh

ViQ AEON Station 18, Ipoh
ViQ AEON BiG Falim, Ipoh

Make sure to contact us before heading to any of our stores to exchange, as we may not have the product that you would like to exchange to.

Q. How long does it takes for my exchanges to be done?

• Returns will be processed as soon the Item is returned and inspected by our QC team. Once it’s confirmed that it fits within our returns policy, the online voucher code will be sent to you via email within 48 hours.

  Please note that our exchanges are only in terms of product or online voucher. We DO NOT refund in cash/credit.

Q. I received RM10 / RM15 less in my exchange online code, why?

• Referring to our returns policy, we will not bear the return transit cost hence value of the online code is without the shipping fee. You will need to bear the cost to ship the item to us and also the shipping of the new item back to you.

Q. Have you received my return parcel?

• We will inform you once we have received and processed the parcel to let you know that it is safely in our hands.

Q. Do you refund in cash?

• Sorry, we do not offer cash/credit refunds, only in the form of online coupon/voucher.