Order & Shipping
Here’s everything you need to know about how we pack and deliver your ViQ gear.
Processing Time
Orders are processed within 1–3 working days (excluding weekends and public holidays).
Payment Options
Acceptable payment methods are as follows:
Visa, Mastercard, American Express, FPX, Touch 'n Go, GrabPay, Boost, ShopeePay, Maybank 2U, CIMB Clicks, RHB Now, Bank Islam, Hong Leong Connect, BSN Bank, Affin Bank, Alliance Bank, Bank Muamalat, Bank Rakyat, HSBC Bank, Kuwait Finance House, OCBC Bank, Standard Chartered, UOB, Public Bank
Please note, split payments between credit cards are not acceptable.
Shipping Updates
We work hard to get your order to you as quickly as possible. Occasionally, orders may experience delays — if that happens:
- You’ll receive an email with the latest updates.
- You can also track your order anytime for real-time status.
We understand waiting isn’t ideal, and we appreciate your patience. If your order is past the expected delivery timeline and you haven’t received any updates via email or tracking, please contact us, we’ll help get it sorted quickly.
Shipping Areas & Delivery Time
| Area | Estimated Duration |
| West Malaysia | 2–4 working days |
| East Malaysia | 3–7 working days |
| Singapore | 5–10 working days |
| Others | Please check with us |
Shipping Fees
Free shipping for orders above RM150/RM200 within West Malaysia/East Malaysia.
Order Tracking
Once shipped, you’ll receive a tracking link via email.
Returns & Exchanges (TBD)
Items must be returned within 7 days of delivery in original condition. Please contact us before returning any item. Unrecorded returns will not be entertained