Privacy Policy

This Privacy Policy describes how The Charming Modes Sdn. Bhd. (Registration No. 202301017311) (“ViQ”, “we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from www.viqsports.com (“the Site”).

By using this website, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Create an account or place an order
• Subscribe to our newsletter
• Contact us via email, WhatsApp, or our website form
• Participate in our events, promotions, or surveys

The information collected may include:

• Name
• Contact details (email address, phone number, shipping address)
  
• Payment details (processed securely via third-party payment gateways)
• Communication records or feedback

We may also collect non-personal data such as browser type, IP address, and browsing behavior to improve our website performance.

2. How We Use Your Information

Your personal data is used for the following purposes:

• To process and fulfill your orders
  
• To improve our products, services, and website experience
• To manage your account and preferences
• To communicate updates, offers, and promotions (only if you’ve opted in)
• To handle customer support and after-sales assistance
• To comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

3. Data Protection and Security

We are committed to ensuring that your information is secure.

To prevent unauthorized access, disclosure, or alteration, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the data collected online.

All payment transactions are processed via secure, encrypted channels by verified payment providers. We do not store your credit/debit card information.

4. Cookies

Our website uses cookies to enhance your browsing experience.

Cookies help us analyze web traffic, customize content, and remember your preferences. You may choose to disable cookies in your browser settings, but some parts of the website may not function properly as a result.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

You may request deletion of your personal data by contacting us (see Section 8).

6. Disclosure to Third Parties

We may share your information with:

• Service providers involved in fulfilling your orders (e.g., couriers, payment processors)
• IT and analytics partners who assist in website operation and performance

• Legal or regulatory authorities when required by law

All third parties are obligated to protect your information and use it only for the purposes we specify.

7. Marketing Communications

If you have opted in to receive marketing updates from ViQ, we may send you information about our latest collections, promotions, and events.

You may unsubscribe anytime by clicking the ‘Unsubscribe’ link in our emails or contacting our support team.

8. Your Rights

Under Malaysia’s Personal Data Protection Act (PDPA) 2010, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or outdated information
• Withdraw consent or request deletion of your data

Requests can be made by contacting us through our Contact page or WhatsApp support.

9. Links to Other Websites

Our website may contain links to other sites of interest.

Once you leave our site, we are not responsible for the protection and privacy of any information you provide on those external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

We encourage you to review this page periodically to stay informed.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at: